<?php
namespace App\Http\Controllers\Admin;
use App\Constants\SupportTicketConst;
use App\Http\Controllers\Controller;
use App\Models\SupportTicket;
use Illuminate\Http\Request;
use Illuminate\Support\Facades\Validator;
use App\Http\Helpers\Response;
use Exception;
use App\Events\Admin\SupportConversationEvent;
use App\Models\SupportChat;
class SupportTicketController extends Controller
{
/**
* Display a listing of the resource.
*
* @return \Illuminate\Http\Response
*/
public function index()
{
$page_title = "All Ticket";
$support_tickets = SupportTicket::orderByDesc("id")->get();
return view('admin.sections.support-ticket.index', compact(
'page_title',
'support_tickets',
));
}
/**
* Display The Pending List of Support Ticket
*
* @return view
*/
public function pending() {
$page_title = "Pending Ticket";
$support_tickets = SupportTicket::pending()->orderByDesc("id")->get();
return view('admin.sections.support-ticket.index', compact(
'page_title',
'support_tickets'
));
}
/**
* Display The Active List of Support Ticket
*
* @return view
*/
public function active() {
$page_title = "Active Ticket";
$support_tickets = SupportTicket::active()->orderByDesc("id")->get();
return view('admin.sections.support-ticket.index', compact(
'page_title',
'support_tickets',
));
}
/**
* Display The Solved List of Support Ticket
*
* @return view
*/
public function solved() {
$page_title = "Solved Ticket";
$support_tickets = SupportTicket::solved()->orderByDesc("id")->get();
return view('admin.sections.support-ticket.index', compact(
'page_title',
'support_tickets',
));
}
public function conversation($encrypt_id) {
$support_ticket_id = decrypt($encrypt_id);
$support_ticket = SupportTicket::findOrFail($support_ticket_id);
$page_title = "Support Chat";
return view('admin.sections.support-ticket.conversation',compact(
'page_title',
'support_ticket',
));
}
public function messageReply(Request $request) {
$validator = Validator::make($request->all(),[
'message' => 'required|string|max:200',
'support_token' => 'required|string|exists:support_tickets,token',
]);
if($validator->fails()) {
$error = ['error' => $validator->errors()];
return Response::error($error,null,400);
}
$validated = $validator->validate();
$support_ticket = SupportTicket::notSolved($validated['support_token'])->first();
if(!$support_ticket) return Response::error(['error' => ['This support ticket is closed.']]);
$data = [
'support_ticket_id' => $support_ticket->id,
'sender' => auth()->user()->id,
'sender_type' => "ADMIN",
'message' => $validated['message'],
'receiver_type' => "USER",
'receiver' => $support_ticket->user_id,
];
try{
$chat_data = SupportChat::create($data);
}catch(Exception $e) {
$error = ['error' => ['SMS Sending faild! Please try again.']];
return Response::error($error,null,500);
}
try{
event(new SupportConversationEvent($support_ticket,$chat_data));
}catch(Exception $e) {
$error = ['error' => ['SMS Sending faild! Please try again.']];
return Response::error($error,null,500);
}
if($support_ticket->status != SupportTicketConst::ACTIVE) {
try{
$support_ticket->update([
'status' => SupportTicketConst::ACTIVE,
]);
}catch(Exception $e) {
$error = ['error' => ['Failed to change status to active!']];
return Response::error($error,null,500);
}
}
}
public function solve(Request $request) {
$validator = Validator::make($request->all(),[
'target' => 'required|string|exists:support_tickets,token',
]);
$validated = $validator->validate();
$support_ticket = SupportTicket::where("token",$validated['target'])->first();
if($support_ticket->status == SupportTicketConst::SOLVED) return back()->with(['warning' => ['This ticket is already solved!']]);
try{
$support_ticket->update([
'status' => SupportTicketConst::SOLVED,
]);
}catch(Exception $e) {
return back()->with(['error' => ['Something went wrong! Please try again.']]);
}
return back()->with(['success' => ['Success']]);
}
}
At NFC Pay, we strive to provide a seamless and satisfactory experience with our services. This Refund Policy outlines the circumstances under which refunds may be issued for transactions made through our platform. Please read this policy carefully to understand your rights regarding refunds.
1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
2. Non-Refundable Situations
Refunds will generally not be issued in the following situations:
3. Refund Process
To request a refund, please follow these steps:
4. Refund Exceptions
Certain transactions may be subject to specific terms and conditions, including non-refundable fees or charges. Please review the terms associated with each transaction carefully, as some fees may not be eligible for refunds.
5. Modifications to the Refund Policy
NFC Pay reserves the right to modify this Refund Policy at any time. Changes will be communicated through updates on our website and app, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our refund practices.
By using NFC Pay, you agree to this Refund Policy and understand the terms under which refunds may be issued. Our goal is to ensure a fair and transparent refund process, providing you with confidence and peace of mind when using our services.