Developer
<?php
namespace App\Http\Controllers\User;
use Exception;
use App\Models\SupportChat;
use Illuminate\Support\Arr;
use Illuminate\Http\Request;
use App\Models\SupportTicket;
use App\Http\Helpers\Response;
use App\Http\Controllers\Controller;
use App\Constants\SupportTicketConst;
use App\Models\SupportTicketAttachment;
use Illuminate\Support\Facades\Validator;
use App\Events\Admin\SupportConversationEvent;
class SupportTicketController extends Controller
{
/**
* Display a listing of the resource.
*
* @return \Illuminate\Http\Response
*/
public function index()
{
$page_title = "Support Tickets";
$support_tickets = SupportTicket::authTickets()->orderByDesc("id")->paginate(10);
return view('user.sections.support-ticket.index', compact('page_title','support_tickets'));
}
/**
* Show the form for creating a new resource.
*
* @return \Illuminate\Http\Response
*/
public function create()
{
$page_title = "Add New Ticket";
$user = auth()->user();
return view('user.sections.support-ticket.create', compact(
'page_title',
'user'
));
}
/**
* Store a newly created resource in storage.
*
* @param \Illuminate\Http\Request $request
* @return \Illuminate\Http\Response
*/
public function store(Request $request)
{
$validator = Validator::make($request->all(),[
'subject' => "required|string|max:255",
'desc' => "required|string|max:5000",
'attachment' => "nullable|array",
'attachment.*' => "nullable|file|max:204800",
]);
$validated = $validator->validate();
$validated['name'] = auth()->user()->fullname;
$validated['email'] = auth()->user()->email;
$validated['token'] = generate_unique_string('support_tickets','token',16);
$validated['user_id'] = auth()->user()->id;
$validated['status'] = 3;
$validated['type'] = SupportTicketConst::TYPE_USER;
$validated['created_at'] = now();
$validated = Arr::except($validated,['attachment']);
try{
$support_ticket_id = SupportTicket::insertGetId($validated);
}catch(Exception $e) {
return back()->with(['error' => ['Something went wrong! Please try again.']]);
}
if($request->hasFile('attachment')) {
$validated_files = $request->file("attachment");
$attachment = [];
$files_link = [];
foreach($validated_files as $item) {
$upload_file = upload_file($item,'support-attachment');
if($upload_file != false) {
$attachment[] = [
'support_ticket_id' => $support_ticket_id,
'attachment' => $upload_file['name'],
'attachment_info' => json_encode($upload_file),
'created_at' => now(),
];
}
$files_link[] = get_files_path('support-attachment') . "/". $upload_file['name'];
}
try{
SupportTicketAttachment::insert($attachment);
}catch(Exception $e) {
$support_ticket_id->delete();
delete_files($files_link);
return back()->with(['error' => ['Oops!! Failed to upload attachment. Please try again.']]);
}
}
return redirect()->route('user.support.ticket.index')->with(['success' => ['Support ticket created successfully!']]);
}
/**
* Display the specified resource.
*
* @param int $id
* @return \Illuminate\Http\Response
*/
public function conversation($encrypt_id)
{
$page_title = "Conversation";
$support_ticket_id = decrypt($encrypt_id);
$support_ticket = SupportTicket::findOrFail($support_ticket_id);
return view('user.sections.support-ticket.conversation', compact(
'page_title',
'support_ticket',
));
}
public function messageSend(Request $request) {
$validator = Validator::make($request->all(),[
'message' => 'required|string|max:200',
'support_token' => 'required|string',
]);
if($validator->fails()) {
return Response::error($validator->errors(),null,400);
}
$validated = $validator->validate();
$support_ticket = SupportTicket::notSolved($validated['support_token'])->first();
if(!$support_ticket) return Response::error(['error' => [__('This support ticket is closed.')]]);
$data = [
'support_ticket_id' => $support_ticket->id,
'sender' => auth()->user()->id,
'sender_type' => "USER",
'message' => $validated['message'],
'receiver_type' => "ADMIN",
];
try{
$chat_data = SupportChat::create($data);
}catch(Exception $e) {
return $e;
$error = ['error' => [__('SMS Sending failed! Please try again.')]];
return Response::error($error,null,500);
}
try{
event(new SupportConversationEvent($support_ticket,$chat_data));
}catch(Exception $e) {
return $e;
$error = ['error' => ['SMS Sending failed! Please try again.']];
return Response::error($error,null,500);
}
}
}
Developer
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