/home/kueuepay/public_html/app/Http/Controllers/User/SupportTicketController.php
<?php

namespace App\Http\Controllers\User;

use Exception;
use App\Models\SupportChat;
use Illuminate\Support\Arr;
use Illuminate\Http\Request;
use App\Models\SupportTicket;
use App\Http\Helpers\Response;
use App\Http\Controllers\Controller;
use App\Constants\SupportTicketConst;
use App\Models\SupportTicketAttachment;
use Illuminate\Support\Facades\Validator;
use App\Events\Admin\SupportConversationEvent;

class SupportTicketController extends Controller
{
    /**
     * Display a listing of the resource.
     *
     * @return \Illuminate\Http\Response
     */
    public function index()
    {
        $page_title = "Support Tickets";
        $support_tickets = SupportTicket::authTickets()->orderByDesc("id")->paginate(10);
        return view('user.sections.support-ticket.index', compact('page_title','support_tickets'));
    }

    /**
     * Show the form for creating a new resource.
     *
     * @return \Illuminate\Http\Response
     */
    public function create()
    {
        $page_title    = "Add New Ticket";
        $user          = auth()->user();

        return view('user.sections.support-ticket.create', compact(
            'page_title',
            'user'
        ));
    }

    /**
     * Store a newly created resource in storage.
     *
     * @param  \Illuminate\Http\Request  $request
     * @return \Illuminate\Http\Response
     */
    public function store(Request $request)
    {
        $validator = Validator::make($request->all(),[
            'subject'           => "required|string|max:255",
            'desc'              => "required|string|max:5000",
            'attachment'        => "nullable|array",
            'attachment.*'      => "nullable|file|max:204800",
        ]);

        $validated                  = $validator->validate();
        $validated['name']          = auth()->user()->fullname;
        $validated['email']         = auth()->user()->email;
        $validated['token']         = generate_unique_string('support_tickets','token',16);
        $validated['user_id']       = auth()->user()->id;
        $validated['status']        = 3;
        $validated['type']          = SupportTicketConst::TYPE_USER;
        $validated['created_at']    = now();
        $validated                  = Arr::except($validated,['attachment']);

        try{
            $support_ticket_id = SupportTicket::insertGetId($validated);
        }catch(Exception $e) {
            return back()->with(['error' => ['Something went wrong! Please try again.']]);
        }

        if($request->hasFile('attachment')) {
            $validated_files = $request->file("attachment");
            $attachment = [];
            $files_link = [];
            foreach($validated_files as $item) {
                $upload_file = upload_file($item,'support-attachment');
                if($upload_file != false) {
                    $attachment[] = [
                        'support_ticket_id'         => $support_ticket_id,
                        'attachment'                => $upload_file['name'],
                        'attachment_info'           => json_encode($upload_file),
                        'created_at'                => now(),
                    ];
                }

                $files_link[] = get_files_path('support-attachment') . "/". $upload_file['name'];
            }

            try{
                SupportTicketAttachment::insert($attachment);
            }catch(Exception $e) {
                $support_ticket_id->delete();
                delete_files($files_link);

                return back()->with(['error' => ['Oops!! Failed to upload attachment. Please try again.']]);
            }
        }

        return redirect()->route('user.support.ticket.index')->with(['success' => ['Support ticket created successfully!']]);
        
    }

    /**
     * Display the specified resource.
     *
     * @param  int  $id
     * @return \Illuminate\Http\Response
     */
    public function conversation($encrypt_id)
    {
        $page_title        = "Conversation";
        $support_ticket_id = decrypt($encrypt_id);
        $support_ticket    = SupportTicket::findOrFail($support_ticket_id);
        return view('user.sections.support-ticket.conversation', compact(
            'page_title',
            'support_ticket',
            
        ));
    }

    public function messageSend(Request $request) {
        $validator = Validator::make($request->all(),[
            'message'       => 'required|string|max:200',
            'support_token' => 'required|string',
        ]);
        if($validator->fails()) {
            return Response::error($validator->errors(),null,400);
        }
        $validated = $validator->validate();

        $support_ticket = SupportTicket::notSolved($validated['support_token'])->first();
        if(!$support_ticket) return Response::error(['error' => [__('This support ticket is closed.')]]);

        $data = [
            'support_ticket_id'         => $support_ticket->id,
            'sender'                    => auth()->user()->id,
            'sender_type'               => "USER",
            'message'                   => $validated['message'],
            'receiver_type'             => "ADMIN",
        ];

        try{
            $chat_data = SupportChat::create($data);
        }catch(Exception $e) {
            return $e;
            $error = ['error' => [__('SMS Sending failed! Please try again.')]];
            return Response::error($error,null,500);
        }

        try{
            event(new SupportConversationEvent($support_ticket,$chat_data));
        }catch(Exception $e) {
            return $e;
            $error = ['error' => ['SMS Sending failed! Please try again.']];
            return Response::error($error,null,500);
        }
    }
}
Path: home/kueuepay/public_html/app/Http/Controllers/User
Best Practice
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Best Practices

To ensure a smooth integration process and optimal performance, follow these best practices:

  1. Use secure HTTPS connections for all API requests.
  2. Implement robust error handling to handle potential issues gracefully.
  3. Regularly update your integration to stay current with any API changes or enhancements.
Error Handling Examples