Developer
<?php
namespace App\Http\Controllers\Admin;
use App\Constants\SupportTicketConst;
use App\Http\Controllers\Controller;
use App\Models\SupportTicket;
use Illuminate\Http\Request;
use Illuminate\Support\Facades\Validator;
use App\Http\Helpers\Response;
use Exception;
use App\Events\Admin\SupportConversationEvent;
use App\Models\SupportChat;
class SupportTicketController extends Controller
{
/**
* Display a listing of the resource.
*
* @return \Illuminate\Http\Response
*/
public function index()
{
$page_title = "All Ticket";
$support_tickets = SupportTicket::orderByDesc("id")->get();
return view('admin.sections.support-ticket.index', compact(
'page_title',
'support_tickets',
));
}
/**
* Display The Pending List of Support Ticket
*
* @return view
*/
public function pending() {
$page_title = "Pending Ticket";
$support_tickets = SupportTicket::pending()->orderByDesc("id")->get();
return view('admin.sections.support-ticket.index', compact(
'page_title',
'support_tickets'
));
}
/**
* Display The Active List of Support Ticket
*
* @return view
*/
public function active() {
$page_title = "Active Ticket";
$support_tickets = SupportTicket::active()->orderByDesc("id")->get();
return view('admin.sections.support-ticket.index', compact(
'page_title',
'support_tickets',
));
}
/**
* Display The Solved List of Support Ticket
*
* @return view
*/
public function solved() {
$page_title = "Solved Ticket";
$support_tickets = SupportTicket::solved()->orderByDesc("id")->get();
return view('admin.sections.support-ticket.index', compact(
'page_title',
'support_tickets',
));
}
public function conversation($encrypt_id) {
$support_ticket_id = decrypt($encrypt_id);
$support_ticket = SupportTicket::findOrFail($support_ticket_id);
$page_title = "Support Chat";
return view('admin.sections.support-ticket.conversation',compact(
'page_title',
'support_ticket',
));
}
public function messageReply(Request $request) {
$validator = Validator::make($request->all(),[
'message' => 'required|string|max:200',
'support_token' => 'required|string|exists:support_tickets,token',
]);
if($validator->fails()) {
$error = ['error' => $validator->errors()];
return Response::error($error,null,400);
}
$validated = $validator->validate();
$support_ticket = SupportTicket::notSolved($validated['support_token'])->first();
if(!$support_ticket) return Response::error(['error' => ['This support ticket is closed.']]);
$data = [
'support_ticket_id' => $support_ticket->id,
'sender' => auth()->user()->id,
'sender_type' => "ADMIN",
'message' => $validated['message'],
'receiver_type' => "USER",
'receiver' => $support_ticket->user_id,
];
try{
$chat_data = SupportChat::create($data);
}catch(Exception $e) {
$error = ['error' => ['SMS Sending faild! Please try again.']];
return Response::error($error,null,500);
}
try{
event(new SupportConversationEvent($support_ticket,$chat_data));
}catch(Exception $e) {
$error = ['error' => ['SMS Sending faild! Please try again.']];
return Response::error($error,null,500);
}
if($support_ticket->status != SupportTicketConst::ACTIVE) {
try{
$support_ticket->update([
'status' => SupportTicketConst::ACTIVE,
]);
}catch(Exception $e) {
$error = ['error' => ['Failed to change status to active!']];
return Response::error($error,null,500);
}
}
}
public function solve(Request $request) {
$validator = Validator::make($request->all(),[
'target' => 'required|string|exists:support_tickets,token',
]);
$validated = $validator->validate();
$support_ticket = SupportTicket::where("token",$validated['target'])->first();
if($support_ticket->status == SupportTicketConst::SOLVED) return back()->with(['warning' => ['This ticket is already solved!']]);
try{
$support_ticket->update([
'status' => SupportTicketConst::SOLVED,
]);
}catch(Exception $e) {
return back()->with(['error' => ['Something went wrong! Please try again.']]);
}
return back()->with(['success' => ['Success']]);
}
}
Developer
To ensure a smooth integration process and optimal performance, follow these best practices: