/home/kueuepay/www/app/Models/SupportTicket.php

<?php

namespace App\Models;

use App\Constants\SupportTicketConst;
use Illuminate\Database\Eloquent\Model;
use Illuminate\Database\Eloquent\Factories\HasFactory;

class SupportTicket extends Model
{
    use HasFactory;

    protected $guarded = ['id'];

    protected $with = [
        'user',
        'attachments'
    ];

    protected $appends = ['stringStatus'];

    protected $casts = [
        'id'                => 'integer',
        'user_id'           => 'integer',
        'token'             => 'string',
        'type'              => 'string',
        'name'              => 'string',
        'email'             => 'string',
        'desc'              => 'string',
        'subject'           => 'string',
        'status'            => 'integer',
        'created_at'        => 'datetime',
        'updated_at'        => 'datetime',
    ];
    public function authSolution() {
        $data = [
            'class'     => "",
            'foreign'   => "",
        ];

        if(get_auth_guard() == 'web') {
            $data = [
                'class'     => User::class,
                'foreign'   => "user_id",
            ];
        }
        return (object) $data;
    }

    public function scopeAuthTickets($query) {
        $foreign_key = $this->authSolution()->foreign;
        return $query->where($foreign_key,auth()->user()->id);
    }

    public function user() {
        return $this->belongsTo(User::class);
    }

    

    public function getCreatorAttribute() {
        if($this->type == SupportTicketConst::TYPE_USER) {
            return $this->user()->first();
        }else if($this->type == SupportTicketConst::TYPE_AGENT) {
            return $this->agent()->first();
        }
        return null;
    }

    public function attachments() {
        return $this->hasMany(SupportTicketAttachment::class);
    }

    public function conversations() {
        return $this->hasMany(SupportChat::class,"support_ticket_id");
    }

    public function scopePending($query) {
        return $query->where("status",SupportTicketConst::PENDING)->orWhere("status",SupportTicketConst::DEFAULT);
    }

    public function scopeActive($query) {
        return $query->where("status",SupportTicketConst::ACTIVE);
    }

    public function scopeSolved($query) {
        return $query->where("status",SupportTicketConst::SOLVED);
    }

    public function scopeNotSolved($query,$token) {
        $query->where('token',$token)->where('status','!=',SupportTicketConst::SOLVED);
    }

    public function getStringStatusAttribute() {
        $status = $this->status;
        
        $data = [
            'class' => "",
            'value' => "",
        ];
        if($status == SupportTicketConst::ACTIVE) {
            $data = [
                'class'     => "badge badge--info",
                'value'     => __("Active"),
            ];
        }else if($status == SupportTicketConst::DEFAULT) {
            $data = [
                'class'     => "badge badge--warning",
                'value'     => __("Default"),
            ];
        }else if($status == SupportTicketConst::PENDING) {
            $data = [
                'class'     => "badge badge--warning",
                'value'     => __("Pending"),
            ];
        }else if($status == SupportTicketConst::SOLVED) {
            $data = [
                'class'     => "badge badge--success",
                'value'     => __("Solved"),
            ];
        }

        return (object) $data;
    }
}

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Authentication

To access the Kueue Pay Developer API, you’ll need an API key. You can obtain your API key by logging in to your Kueue Pay merchant account and navigating to the API section. Collect Client ID , Secret ID & Merchant ID Carefully. Keep your API key confidential and do not share it publicly.

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