/home/kueuepay/public_html/app/Http/Controllers/User/SupportTicketController.php
<?php
namespace App\Http\Controllers\User;
use Exception;
use App\Models\SupportChat;
use Illuminate\Support\Arr;
use Illuminate\Http\Request;
use App\Models\SupportTicket;
use App\Http\Helpers\Response;
use App\Http\Controllers\Controller;
use App\Constants\SupportTicketConst;
use App\Models\SupportTicketAttachment;
use Illuminate\Support\Facades\Validator;
use App\Events\Admin\SupportConversationEvent;
class SupportTicketController extends Controller
{
/**
* Display a listing of the resource.
*
* @return \Illuminate\Http\Response
*/
public function index()
{
$page_title = "Support Tickets";
$support_tickets = SupportTicket::authTickets()->orderByDesc("id")->paginate(10);
return view('user.sections.support-ticket.index', compact('page_title','support_tickets'));
}
/**
* Show the form for creating a new resource.
*
* @return \Illuminate\Http\Response
*/
public function create()
{
$page_title = "Add New Ticket";
$user = auth()->user();
return view('user.sections.support-ticket.create', compact(
'page_title',
'user'
));
}
/**
* Store a newly created resource in storage.
*
* @param \Illuminate\Http\Request $request
* @return \Illuminate\Http\Response
*/
public function store(Request $request)
{
$validator = Validator::make($request->all(),[
'subject' => "required|string|max:255",
'desc' => "required|string|max:5000",
'attachment' => "nullable|array",
'attachment.*' => "nullable|file|max:204800",
]);
$validated = $validator->validate();
$validated['name'] = auth()->user()->fullname;
$validated['email'] = auth()->user()->email;
$validated['token'] = generate_unique_string('support_tickets','token',16);
$validated['user_id'] = auth()->user()->id;
$validated['status'] = 3;
$validated['type'] = SupportTicketConst::TYPE_USER;
$validated['created_at'] = now();
$validated = Arr::except($validated,['attachment']);
try{
$support_ticket_id = SupportTicket::insertGetId($validated);
}catch(Exception $e) {
return back()->with(['error' => ['Something went wrong! Please try again.']]);
}
if($request->hasFile('attachment')) {
$validated_files = $request->file("attachment");
$attachment = [];
$files_link = [];
foreach($validated_files as $item) {
$upload_file = upload_file($item,'support-attachment');
if($upload_file != false) {
$attachment[] = [
'support_ticket_id' => $support_ticket_id,
'attachment' => $upload_file['name'],
'attachment_info' => json_encode($upload_file),
'created_at' => now(),
];
}
$files_link[] = get_files_path('support-attachment') . "/". $upload_file['name'];
}
try{
SupportTicketAttachment::insert($attachment);
}catch(Exception $e) {
$support_ticket_id->delete();
delete_files($files_link);
return back()->with(['error' => ['Oops!! Failed to upload attachment. Please try again.']]);
}
}
return redirect()->route('user.support.ticket.index')->with(['success' => ['Support ticket created successfully!']]);
}
/**
* Display the specified resource.
*
* @param int $id
* @return \Illuminate\Http\Response
*/
public function conversation($encrypt_id)
{
$page_title = "Conversation";
$support_ticket_id = decrypt($encrypt_id);
$support_ticket = SupportTicket::findOrFail($support_ticket_id);
return view('user.sections.support-ticket.conversation', compact(
'page_title',
'support_ticket',
));
}
public function messageSend(Request $request) {
$validator = Validator::make($request->all(),[
'message' => 'required|string|max:200',
'support_token' => 'required|string',
]);
if($validator->fails()) {
return Response::error($validator->errors(),null,400);
}
$validated = $validator->validate();
$support_ticket = SupportTicket::notSolved($validated['support_token'])->first();
if(!$support_ticket) return Response::error(['error' => [__('This support ticket is closed.')]]);
$data = [
'support_ticket_id' => $support_ticket->id,
'sender' => auth()->user()->id,
'sender_type' => "USER",
'message' => $validated['message'],
'receiver_type' => "ADMIN",
];
try{
$chat_data = SupportChat::create($data);
}catch(Exception $e) {
return $e;
$error = ['error' => [__('SMS Sending failed! Please try again.')]];
return Response::error($error,null,500);
}
try{
event(new SupportConversationEvent($support_ticket,$chat_data));
}catch(Exception $e) {
return $e;
$error = ['error' => ['SMS Sending failed! Please try again.']];
return Response::error($error,null,500);
}
}
}
Contact
top
In the digital age, privacy concerns have become increasingly paramount, prompting the European Union to enact the General Data Protection Regulation (GDPR) in 2018. Among its many provisions, GDPR sets strict guidelines for the collection and processing of personal data, including the use of cookies on websites. Privacy Policy
Allow
Decline
